Terms of Use

1. Definitions

• App or Application: the Checkout Sentry software, made available on the Shopify App Store, including dashboard, integrations, APIs, alerts, and webhooks.
• IDCLIP, “we”: IDCLIP APLICATIVOS E SOLUÇÕES LTDA, developer and owner of the App.
• Merchant, “you”: the individual or legal entity that installs and uses the App on one or more Shopify stores under its administration.
• Store: the Merchant's e-commerce business hosted on the Shopify platform.
• Shopify: Shopify Inc. and its affiliates, providers of the e-commerce platform on which the App operates.
• Consumer: the end user/buyer who interacts with the checkout of the Merchant's Store.
• Personal Data: any information related to an identified or identifiable natural person, under Law No. 13.709/2018 (LGPD).

2. Purpose and service description

2.1. Checkout Sentry is a software-as-a-service (SaaS) solution that monitors the Merchant's Store checkout on Shopify in real time, 24 hours a day, with the goal of detecting failures, errors, and friction that may impact conversion and revenue, such as broken coupons, payment gateway outages, shipping errors, and silent conversion drops.

2.2. The App may generate diagnostics, instant alerts (via dashboard, email, Slack, WhatsApp, and webhooks), and reports that help the Merchant identify the source of the problem (buyer, operations, shipping, or payment).

2.3. Checkout Sentry is a monitoring and diagnostic tool. It does not process payments, does not charge Consumers, does not alter the purchase flow, and does not replace the Store's or Shopify's checkout, payment, or shipping systems.

3. Registration, installation, and account

3.1. Use of the App requires that the Merchant have an active and regular Shopify account and authorize, at the time of installation, the access scopes requested by the App.

3.2. The Merchant is responsible for the accuracy of the information provided and for safeguarding their credentials, and is liable for all activities performed under their account.

3.3. The Merchant declares that they have legal capacity and authority to contract the App on their own behalf or on behalf of the legal entity they represent.

4. License of use

4.1. Subject to compliance with these Terms and payment of applicable fees, IDCLIP grants the Merchant a limited, non-exclusive, non-transferable, revocable, and non-sublicensable license to use the App, during the term of the subscription, solely for the purposes set forth herein.

4.2. The Merchant is prohibited, directly or indirectly, from: (a) copying, modifying, translating, or creating derivative works of the App; (b) reverse engineering, decompiling, or attempting to obtain the source code; (c) reselling, sublicensing, renting, or making the App available to third parties; (d) circumventing technical or plan limitations; (e) using the App for unlawful purposes or in violation of third-party rights.

5. Plans, free trial, and payment

5.1. The App is offered in plans defined primarily by the Store's monthly revenue band, with distinct features and limits (for example, monitored checkout volume and history retention period), as described on the App page in the Shopify App Store.

5.2. Charges are processed exclusively through Shopify's billing system (Shopify Billing), invoiced in US dollars (USD) and billed on a recurring basis every 30 days, unless otherwise indicated in the subscribed plan.

5.3. The subscription is automatically renewed at the end of each cycle (every 30 days, or as per the chosen billing period) through Shopify Billing, until the Merchant cancels the subscription as provided in Clause 12.

5.4. If the Store's monthly revenue exceeds the band of the subscribed plan, the Merchant will be automatically placed on the plan corresponding to their new band, with the price adjustment taking effect from the billing cycle of the following month. The Merchant hereby authorizes this reclassification and the respective charge via Shopify Billing.

5.5. Paid plans may include a free trial period. At the end of the trial, plan billing begins automatically, unless the Merchant cancels beforehand.

5.6. Unless otherwise required by law, amounts paid are non-refundable. Price changes will be communicated with reasonable advance notice and applied to the next billing cycle.

6. Merchant obligations

6.1. The Merchant agrees to:

1. use the App in compliance with these Terms, Shopify policies, and applicable law, including the LGPD and consumer protection regulations;
2. maintain, vis-à-vis their Consumers, a privacy policy and adequate legal bases for processing Personal Data collected in their Store, in their capacity as Controller;
3. be responsible for decisions made based on the App's diagnostics, alerts, and reports;
4. not enter into the App data that they are not legally authorized to process.

7. Data protection

7.1. Processing of Personal Data within the scope of the App is governed by the Privacy Policy and the Data Processing Addendum (DPA), documents that form an integral part of these Terms and are available at www.checkoutsentry.com.

7.2. With respect to Consumers' Personal Data processed through the App, the parties acknowledge that, as a rule, the Merchant acts as Controller and IDCLIP acts as Processor, under the LGPD and the DPA.

7.3. By using the App, the Merchant adheres to the DPA, authorizing the processing of Personal Data as described therein, including the use of subprocessors (cloud providers).

8. Intellectual property

8.1. All intellectual property rights in the App, including software, trademarks, layout, knowledge bases, and documentation, belong exclusively to IDCLIP or its licensors. These Terms do not transfer any ownership rights to the Merchant, only the license of use set forth in Section 4.

8.2. The Merchant owns the content and data of their Store transmitted to the App (“Merchant Data”). These Terms do not transfer ownership of Merchant Data to IDCLIP. The Merchant grants IDCLIP a non-exclusive, worldwide, royalty-free license for the term of the subscription, with the right to sublicense to strictly necessary subprocessors, to access, use, reproduce, and process Merchant Data solely for the purpose of providing, maintaining, and supporting the App. Processing of Personal Data is governed by the Privacy Policy and the DPA.

8.3. Aggregated, anonymized, and statistical data that do not identify the Merchant, Consumers, or the Store may be used by IDCLIP for operation, security, improvement, and development of the App, as well as for benchmarks and comparative analyses of general checkout performance, always in aggregated and anonymized form, including after termination of the subscription.

9. Disclaimers and warranties

9.1. The App is provided “as is” and “as available”. IDCLIP uses its best efforts to keep the service available and accurate, but does not guarantee that detection will be uninterrupted, error-free, or that it will identify any and all checkout failures.

9.2. The App depends on third-party services (Shopify, payment gateways, carriers, cloud providers, and integrations). IDCLIP is not liable for unavailability, failures, or changes to those services that are beyond its control.

9.3. Diagnostics and alerts are informational and decision-support in nature, and do not constitute a guarantee of commercial results, revenue recovery, or automatic correction of problems.

9.4. Force majeure. IDCLIP shall not be liable for unavailability, delays, or failures resulting from events beyond its reasonable control, including, without limitation: internet, backbone, network, or third-party server outages or instability; failures of the Merchant's equipment, systems, or connection; scheduled maintenance; and fortuitous events or force majeure, such as strikes, fires, floods, power failures, government acts, war, or natural disasters.

9.5. Store interference. The App integrates with the Store's checkout through the Shopify platform. IDCLIP is not responsible for any interference with the operation of the Store or checkout — including impact on display, performance, or completion of purchases — arising from installation, configuration, or use of the App, except in cases of proven willful misconduct or negligence by IDCLIP. Merchants are advised to test Store and checkout operation after installation and after configuration changes.

10. Limitation of liability

10.1. To the maximum extent permitted by applicable law, IDCLIP shall not be liable for any damages arising from or related to the App. The App is a support tool, and the Merchant assumes the risks inherent in its use and in decisions based on it.

10.2. IDCLIP is not liable for indirect damages, lost profits, loss of revenue, data, or business opportunity, even if advised of the possibility thereof.

10.3. Nothing in these Terms excludes or limits liabilities that cannot be legally waived, notably in matters of data protection and consumer relations.

11. Indemnification

11.1. The Merchant agrees to indemnify and hold harmless IDCLIP, its affiliates, partners, directors, employees, and agents from any losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from any third-party claim, action, or demand related to: (a) use of the App in breach of these Terms; (b) improper, unlawful, or fraudulent use of the App by the Merchant; (c) violation by the Merchant of applicable law or third-party rights; and (d) breach by the Merchant of their data protection obligations as Controller, including lack of legal basis or adequate information to data subjects.

11.2. IDCLIP will notify the Merchant with reasonable promptness of any claim subject to indemnification and may, at its discretion, conduct the defense, in which case the Merchant will provide reasonable cooperation. No settlement imposing an obligation or admission of liability on the Merchant will be entered without their consent, which shall not be unreasonably withheld.

11.3. This indemnification obligation governs the relationship between the Merchant and IDCLIP and does not preclude any joint liability vis-à-vis the consumer or competent authority, without prejudice to IDCLIP's right of recourse against the Merchant.

12. Term, suspension, and termination

12.1. These Terms remain in effect while the App is installed on the Merchant's Store.

12.2. The Merchant may terminate the subscription at any time by uninstalling the App through Shopify. Termination takes effect at the end of the current billing cycle.

12.3. IDCLIP may suspend or terminate access, upon notice, in case of breach of these Terms, misuse, non-payment, legal requirement, or discontinuation of the App.

12.4. Upon termination, processing and deletion of Personal Data will follow the Privacy Policy and the DPA.

12.5. The Merchant acknowledges that, after termination, data, history, and settings associated with their account may be permanently deleted and become irrecoverable. IDCLIP is not liable for losses arising from such deletion, subject to obligations under the Privacy Policy and the DPA. Merchants are advised to export or back up data they wish to retain before termination.

13. Changes to the Terms

13.1. IDCLIP may update these Terms to reflect legal, technical, or business changes. Material changes will be communicated by reasonable means (App dashboard, email, or official page). Continued use after the changes take effect constitutes acceptance.

14. General provisions

14.1. Any tolerance of breach of any clause does not imply novation or waiver of rights.

14.2. Invalidity of any provision does not affect the validity of the remaining provisions.

14.3. The Merchant may not assign these Terms without IDCLIP's prior consent; IDCLIP may assign them in case of corporate reorganization or asset transfer, upon notice.

14.4. Survival. Provisions relating to intellectual property (Clause 8), data protection (Clause 7, Privacy Policy, and DPA), disclaimers and warranties (Clause 9), limitation of liability (Clause 10), indemnification (Clause 11), amounts due until termination, as well as governing law and jurisdiction (Clause 15), survive termination of these Terms by their nature.

15. Governing law and jurisdiction

15.1. These Terms are governed by the laws of the Federative Republic of Brazil.

15.2. The courts of Vila Velha, State of Espírito Santo, Brazil are elected as the exclusive forum, with waiver of any other, however privileged, to resolve disputes arising from these Terms, without prejudice to mandatory forums, such as the consumer's domicile.

16. Contact

IDCLIP APLICATIVOS E SOLUÇÕES LTDA

Address: Rua Areobaldo Pinto dos Santos, No. 04, Santos Dumont, Vila Velha/ES, ZIP 29.109-340, Brazil

Data Protection Officer (DPO) / Privacy: dpo@checkoutsentry.com

Website: www.checkoutsentry.com